1_ How will I receive the SOFA modules I bought?
Each module that makes up your Keigio Sistem Sofa will be individually packed. If the module has a base, it will already be screwed to the base of the Puff. If the module has a FIDIVI fabric lining it will also be already fixed and buttoned to the module itself. If you have requested more linings than Puff then all the linings will be received folded, bagged and ready to be chosen and used at your discretion. Once the modules are ready, simply connect them to one another using H-shaped solid wood elements. No tools or tools will be needed, the modules will fit together easily. Help yourself with a configuration diagram of your choice using our 3D configurator!
2_ Where is KEIGIO SOFA produced?
Every single part of our puff is produced in Spain by our trusted artisans who use only the first choice materials and certified as the fabrics of the FIDIVI brand or the FSC branded woods specially chosen by us.
3_ Does the KEIGIO sofa go through every door?
Of course, our modules are among the smallest in the market (36×36 cm base) and can be transported anywhere, even through a small spiral staircase! Furthermore, the weight of each module is so small (4-8 kg) that anyone can move and reassemble our sofa system wherever they prefer.
4_ How do I mount KEIGIO SOFA?
Mounting our SOFA systems is very simple.
1) insert the H-shaped joining element in the grooves of the sides where we want to add Puff or Side Table-box elements
2) place the puffs with the H elements inserted on the ground
3) fit together by sliding the subsequent modules from top to bottom (after having inserted the subsequent H-junction elements, if we want them to serve as a union ring for other modules)
5_How do I test the sofa first?
You can order and receive samples of our FIDIVI LASER N. fabrics at your home.
1_ How will I receive the SHELF modules I bought?
The elements that make up the Keigio Shelf shelving system are individually protected by safety packaging and placed in boxes of groups of up to 12 elements. In this way the boxes you receive will never be too big and can be easily transported by anyone.
2_ How do I mount KEIGIO SHELF?
Once the cartons are placed in the area where you want to build your SHELF, you simply need to join the various elements together. to do this, no tools or tools will be required, the modules will fit together easily and perfectly. Help yourself with a configuration diagram of your choice using our 3D configurator!
Mounting our SHELF systems is very simple.
1) help yourself with a diagram of the configuration you have chosen using our 3D configurator
2) apply the adhesive felt previously cut into 4×4 cm pieces at the base of the JOINT elements that will serve as the base of your shelf. They will be the only elements of the entire Shelf System in direct contact with the floor
3) starting by building the first module from the bottom left element and gradually growing horizontally to the right
4) insert all the shelves before closing the “cube” element
5) make sure that the horizontal shelves are those in tempered glass and that the vertical ones are in methacrylate
6) continue to build the shelving from left to right and from top to bottom
3_ How much weight will the tempered glass shelves bear?
Keigio Design Sl recommends not charging the SHELF modular system too much as it has not yet been possible to certify the capacity of our shelves. This is because, being a modular piece of furniture, we should consider the forces involved in every possible configuration but they are theoretically infinite. Do your tests and make sure that the elements are always ok using an air bubble level tool before placing heavy weights on them.
1_ How will I receive the LAMP modules I bought?
The elements that make up the Keigio LAMP System are individually protected by safety packaging and placed in cartons in groups of up to 8 elements. In this way the boxes you receive will never be too big and can be easily transported by anyone.
2_ How do I mount KEIGIO LAMP?
Mounting our LAMP systems is very simple.
1) help yourself with a diagram of the configuration you have chosen using our 3D configurator
2) following the layout of your configuration, join your elements one after the other being careful not to scratch the methacrylate modules (open a cardboard and place it as a base on the floor)
3) fit the elements one with the other by pressing on the Fastmount connection points, once aligned male with female
3_How can I change a light bulb in the LAMP module?
All “light bulb” modules can be opened using an appropriate allen key (which we will supply with the product). Once opened we will be able to access the bulb or change the output direction of the power cable, depending on the configuration we have chosen and our needs.
4__What bulb can I use in the LAMP modules?
Our “bulb” modules are equipped with a standard E27 lamp holder. You can choose the light bulb you prefer or buy one of those we recommend in our catalog. Our modules support all powers even if we recommend 11W LED bulbs (1055 lumens equivalent to 75W of traditional bulbs).
5__Can I use dimable bulbs?
Keigio Design recommends using Wi-Fi-type dimmable dimmer bulbs of the LIFX brand as they can be dimmed perfectly from a distance with the help of the LIFX application installed on your Smart-Phone that can communicate with Amazon Alexa, Apple HomeKit, Google Assistant and Microsoft Cortana.
1__What are the delivery times?
Delivery times will be indicated in the shop during the ordering phase. Of course we also inform you by e-mail about the current status of your order. We usually deliver the PUFF forms and the SHELF modules within 7 weeks, the LAMP modules after 7 weeks instead.
2_ Will I be informed of the delivery time?
Delivery takes place through an external company that operates terrestrial logistics services. After having transferred the goods to the respective carrier, we will inform you about it by e-mail.
-suddetta company sends you another e-mail with the search number or “tracking”, which allows you to track the shipment online.
3__How do I check the progress of my order?
In your Keigio account you can follow the progress of your order at any time.
Just log in to your Keigio account and select “My orders”.
4_ How much are the shipping costs?
The calculation of shipping costs is a percentage of the value of the goods. The exact values are shown in the shipping costs table.
5_In which countries can you buy Keigio brand products?
Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland , Slovakia, Spain, Hungary, United Kingdom
If your country is not on this list, contact us at. We will be happy to create an individual offer with shipping costs. The shipping price is calculated in the shop specifically for you. Alternatively, you can calculate the shipping costs yourself by referring to the appropriate table.
1__How do I change my order?
Please contact our KEIGIO SUPPORT TEAM and we will promptly make a change. We ask for your understanding that in certain cases delivery times may be extended.
2__How do I cancel my order?
Also in this case, please contact our KEIGIO SUPPORT TEAM.
3__Is it possible that I do not receive confirmation of receipt?
As soon as you have completed your order you will promptly receive a confirmation of receipt by e-mail. If you do not receive it, check the junk mail folder.
PAYMENT AND PURCHASE VOUCHERS
1__How do I pay for my order?
At the end of the ordering process we offer you the following five payment options:
advance payment – classic transfer to our account:
KEIGIO DESIGN SL
2__I have a problem in the payment process.
If the transaction was canceled during the credit card payment process, the credit available on your card may be limited. Please contact your bank.
If you receive another error message, please contact our KEIGIO SUPPORT TEAM
3__How do I purchase a Keigio voucher?
The Keigio voucher can be found in our shop. Select the desired amount, place the selection in the shopping cart and follow the normal ordering process.
After ordering, you will receive the voucher for e-mail as a PDF file. As soon as the payment has been made, the voucher code will be manually enabled by the Keigio team and we will inform you by e-mail. At this point, the code can be used in the shop.
1__I can’t save my configuration, what should I do?
Make a screen shot or create an image with your smartphone and contact our KEIGIO SUPPORT TEAM.
2__I don’t remember my password anymore, what should I do?
Go to the “ACCOUNT” page and, under the Subscription option, follow the directions in “Forgot Password”. We will automatically send you a new password by e-mail.
3__I can’t find my saved configuration anymore.
If you have a problem with your furniture project, please contact our KEIGIO SUPPORT TEAM. We will be happy to help you.
1__How do I return a product?
If an item supplied does not meet your expectations, you can return it without problems within 14 days by contacting the KEIGIO SUPPORT TEAM. More information on your right of revocation can be found here.
2__I would like to leave you my opinion, advice or criticism. How can I do?
Your opinion is important to us! We look forward to receiving suggestions, praise or criticism from you: contacts.
3__I received a damaged product, how can I do?
We do our best to guarantee quality, but unfortunately it is not always possible to avoid damage.
Please promptly inform our KEIGIO SUPPORT TEAM.
In case of damage suffered during transport, therefore obvious damage on the packaging, we invite you to take a photo of the damaged point and warn, if possible, the supplier. In this case, sign the take-over sheet only with reservation, referring to the presence of transport damage.
Help us by sending order number, reason for complaint and photo (please also photograph the packaging) by e-mail to email@example.com.
Our TEAM will promptly contact you.
4__I received a different product from the one ordered or incomplete, what can I do?
We are very sorry for this lack or error in delivery and please inform our KEIGIO SUPPORT TEAM. We will find a solution as soon as possible or we will organize a supplementary shipment.